Privacy Policy

We may collect the following information when you use FixpressMY services:

• Customer name
• Phone number
• Email address
• Device or phone information
• Device brand and model
• Repair or service information
• Booking or service request details
• Payment or transaction information where applicable
• Device or damage photographs where necessary
• Technical information such as IP address, browser type and website usage information

Your information may be used to:

• Process repair and service requests
• Contact you regarding your repair
• Provide quotations and service information
• Identify your device
• Maintain service records
• Process payments
• Respond to enquiries
• Improve our services and website
• Maintain website security
• Comply with applicable legal requirements

FixpressMY does not sell customers' personal information.

Information may be shared with relevant third-party service providers where necessary to provide our services, process transactions, operate our website, comply with legal requirements or protect the rights and safety of FixpressMY and its customers.

If third-party services are used for specific functions such as payment, hosting, analytics or communication, their processing of data may be subject to their respective privacy policies.

We take reasonable measures to protect personal information against:

However, no electronic transmission or storage method can be guaranteed to be completely secure.

• Unauthorised access
• Unauthorised use or disclosure
• Loss
• Misuse
• Alteration or destruction

We retain personal information only for as long as reasonably necessary for service purposes, business records, dispute resolution or legal requirements.

When information is no longer required, reasonable steps will be taken to securely delete or dispose of it.

Our website may use cookies and similar technologies to improve user experience, understand website usage and provide certain website functions.

You may manage or disable cookies through your browser settings. Some website functions may not work properly if cookies are disabled.

Our website may contain links to third-party websites or services.

This Privacy Notice applies only to FixpressMY. We are not responsible for the privacy practices or content of third-party websites.

We encourage you to read the privacy policy of every third-party website you visit.

Subject to applicable laws and circumstances, you may have the right to:

To make a request relating to your personal data, please contact FixpressMY using the contact information below.

• Request information about how your personal data is processed
• Request access to your personal information
• Request correction of inaccurate information
• Withdraw consent where applicable
• Submit privacy-related enquiries or complaints
• Request further information about the processing of your data

For repair and diagnostic purposes, FixpressMY may record relevant device information such as brand, model, serial number or IMEI where necessary.

Customers are advised to back up important data before submitting a device for repair.

FixpressMY is not responsible for data loss resulting from the repair process, existing device conditions or other circumstances, subject to the applicable service terms and conditions.

FixpressMY may update this Privacy Notice from time to time.

Any changes will be published on this page together with the updated date.

We encourage customers to review this page from time to time.